Hino J08E | DPF Diesel Particulate Filter & Diesel Oxidation Catalyst (DPF DOC Combo) | S1805E0270, S1850E0281

Return Policy

We offer many different shipping options from our brands. For any information for shipping, please review our Shipping Policy here: Shipping Policy - DPFSales

Return and Refund Policy

All returns are shipped at the customers expense, using the shipping method of your choice. We recommend marking any shipments as fragile and/or adding insurance to guarantee your item is returned safely. Please address all returns to the following -
 
Attn: Returns Processing
725 S. Lugo Avenue
San Bernardino, CA 92408

Returns will be accepted within 30 days from the original date of purchase only. Clearance items may not be returned. Items that are damaged, missing parts, dented, not in the original condition, or have obvious signs of use for reasons not due to DPFSales.com or seller error are subject to partial refunds or restocking fees of up to 50% of the item’s price. If an item is returned in excessively damaged and unusable condition, a refund will not be processed. If the buyer changes their mind about a purchase and returns an item in the original, like-new condition within the return window, the order is subject to a restocking fee up to 20% of the item’s price.

Due to the nature of electronic products and their susceptibility to damage, we are unable to accept returns for electronics once they have been purchased and opened. This policy is in place to ensure the integrity and functionality of our electronic items, as well as to maintain the highest standards of quality and safety for all our customers. 

As part of our policy, we cannot accept returns based on buyer's remorse, especially if the product fails to meet all expectations. It is imperative that customers thoroughly review product specifications and assess compatibility before making a purchase. We encourage our valued patrons to diligently scrutinize product details, ensuring they align with their needs and requirements. While we strive to provide accurate descriptions and comprehensive information, it remains the responsibility of the customer to make informed decisions. Therefore, we kindly request our customers to exercise due diligence in their purchasing process to avoid any inconveniences regarding compatibility and functionality.

If there are any uncertainties regarding compatibility or product features, we encourage customers to reach out to our support team for assistance and clarification.

Once we have received your return, it will be inspected and processed. This process can take up to 7-10 business days. Based on the condition of the returned item(s), a 20% restocking fee, up to 50% may be deducted from your refund. We will notify you if no refund will be processed based on excessive damage and unusable condition. 


Refunds will be processed once all inspections have been completed. Refunds will be processed back to the original form of payment used for the purchase. Please allow 3-5 business days for the refund to appear on your account.